CK8 Privacy Policy – Your Personal Data Protection

Welcome to the Privacy Policy page ck8. We understand that your trust in our platform depends largely on how we handle your personal information. This document is therefore written in clear, plain language — not filled with confusing legal jargon.

This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal data you provide to ck8 through our website at ck8.plus, the ck8 mobile app, and all services and platforms we operate. It applies to all users who register, access or interact with the ck8 platform in any way.

By using ck8's services, you agree to the practices described in this Privacy Policy. If you disagree with any part of this policy, we encourage you to contact our support team for clarification before continuing to use the platform.

Ck8 collects several categories of information depending on how you interact with our platform. All data collection is carried out with a clear purpose and does not exceed what is necessary for that purpose.

To meet legal and compliance requirements (KYC), ck8 may also request copies of identity documents such as an identity card, passport or utility bill as proof of address. These documents are stored securely and accessed only by authorised personnel.

Every piece of information we collect has a specific and legitimate purpose. We do not use your data for purposes you would not expect or that are unrelated to the services we offer. The following are the primary purposes for which ck8:

• Account management: Creating, verifying, and managing your account on the ck8 platform, including the login process and account security.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions accurately and securely using your payment information.
• Legal compliance: Fulfilling legal obligations including KYC requirements, anti-money laundering (AML) compliance, and reporting to the relevant authorities.
• Customer support: Resolving your enquiries, complaints, and support requests faster and more effectively using previous interaction records.
• Platform security: Detecting and preventing fraud, account abuse, unauthorised access, and suspicious activity on the ck8 platform.
• Service improvements: Analysing aggregated usage patterns to improve the user experience, platform performance, and the range of games offered.
• Marketing communications: Sending promotional information, bonus offers, and platform updates — provided you have given your consent to receive them.
• Responsible gaming: Monitoring your gaming habits to identify signs of problem gambling and provide appropriate support when needed.

Ck8 does not sell, rent or trade your personal data to any third party for their own marketing purposes. This is our unwavering commitment. However, there are certain situations where we need to share your information with trusted parties in order to deliver our services to you:

• Payment service providers: Banks, credit card companies, e-wallet providers, and payment processors that enable your deposit and withdrawal transactions to be processed securely.
• Game software providers: Game providers such as slot and Live Casino suppliers that require basic data to verify your game session.
• Cloud and IT service providers: Companies that provide technical infrastructure, data storage and cybersecurity services to ck8.
• Regulatory bodies and authorities: When required by law, court order, or a request from a legitimate authority.
• Anti-fraud agency: To verify identity, prevent fraud and comply with international AML/KYC requirements.

All third parties that receive your data are required to comply with data protection standards equal to or higher than those we practise. They are only permitted to use your data for the specific purposes agreed upon with ck8, and may not use it for any other purpose.

Protecting your personal data is more than a legal obligation for ck8 — it is a moral responsibility we take seriously. We continuously invest in the latest security infrastructure to ensure your information remains protected against ever-evolving cyber threats.

• 256-bit SSL encryption: All data transmitted between your browser and ck8's servers is protected by banking-grade SSL encryption, making it unreadable to any third party.
• Stored data encryption: Sensitive data stored in our databases, including financial information and identity documents, is encrypted using industry-standard encryption algorithms.
• Strict access control: Only specifically authorised staff with a legitimate business need may access users' personal data, and every access is logged and monitored.
• Regular security audits: The ck8 platform undergoes regular independent penetration testing and security audits to identify and patch system vulnerabilities.
• Two-factor authentication (2FA): An additional security layer is available for all user accounts via SMS verification or an authenticator app.
• 24/7 Monitoring: Our systems are monitored around the clock to detect any suspicious activity or attempted data breaches.

Platform ck8 uses cookies and similar tracking technologies to enhance your experience and ensure the platform operates at its best. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for core platform functions such as maintaining your login session and language preferences. The platform cannot function properly without these cookies.
• Performance cookies: Collecting information on how you use the platform — pages visited, time spent, and errors encountered — to help us improve platform performance.
• Functional cookies: Remembering your preferences such as display settings, favourite game selections, and login details for your convenience.
• Analytics cookies: Used to understand overall usage patterns, enabling us to make better decisions about platform development.

You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of parts of the ck8 platform. For guidance on managing cookies in your browser, please refer to your browser's help documentation.

As a platform user ck8, you have certain rights regarding your personal data, which we fully respect and support. These rights are as follows:

• Right to access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If your data is inaccurate or incomplete, you have the right to request an immediate correction.
• Right to erasure: In certain circumstances, you may request that we delete your personal data, subject to our legal obligations to retain certain records.
• Right to restrict processing: You may request that we restrict how we use your data in certain circumstances.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Data portability: You may request your data in a structured, machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the ck8 customer support team via live chat or our official email. We will process your request within 30 business days.

Ck8 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law. General data retention guidelines are as follows:

• Active account data: Retained for the duration your account remains active and for 7 years after account closure to meet legal requirements.
• Financial transaction records: Retained for a minimum of 7 years to meet financial reporting and AML legal requirements.
• KYC documents: Retained for the duration the account is active and 5 years after account closure.
• Support communication logs: Retained for 3 years from the date of last interaction.
• Analytics data: Aggregated and anonymised data may be retained indefinitely as it can no longer be attributed to any specific individual.

Platform ck8 may contain links or integrations with third-party services such as game providers, payment processors and social media platforms. This Privacy Policy applies only to data we collect directly through the ck8 platform.

We are not responsible for the privacy practices of any third-party websites or services. Each third-party website or service has its own privacy policy governing how they handle your data. We encourage you to read and understand the relevant third-party privacy policy before interacting with them.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist. You can reach us through the following methods:

• Live Chat 24/7: Use the live chat button at the bottom corner of the ck8 platform to get immediate assistance in Bahasa Melayu.
• Email: Send your privacy enquiries to [email protected] and we will respond within 1–2 business days.
• Support Section: Visit the page FAQ us for answers to the most frequently asked questions.

We are committed to resolving any privacy concerns in a transparent, fair, and timely manner. Your satisfaction and trust are of the utmost importance to the entire ck8 team.